User Experience Management: Essential Skills for Leading Effective UX Teams 1st Edition

I wish I had this book 12 years ago when I started UX management. There is so much helpful information based on so much experience that is a must have for new managers. The text and quotes are great, but what I really love are the easy to read charts and tables. I keep flipping back and forth between pages in the book and I always find great nuggets of wisdom.George HackmanSenior Director of User Experience

This book is only for managers. It doesn't teach you anything that related to UX... I don't understand why that's his name... it is pure management best practice. Would not have bought this if I knew that it doesn't relate to UX and only how to build a team.

My husband is a software developer who was promoted to manage the web development team for his company last year and found this book to be particularly helpful. While it is not focused on the process of UX work itself, it's specifically geared towards UX team managers, and can also be very useful in other professional areas as well - such as web development.The information is easy to read and understand, something in which a standard "textbook" is lacking, and the book is filled with different graphics and charts to help convey the information. It describes the process of building a team - hiring the proper people for the job, developing their skills, motivating and empowering employees, and also ways in which to let people go who are not working out.It's a book my husband claims to have referred to several times throughout the year after he initially read it - a good reference tool to have.

This one is a keeper. Another in Morgan Kaufmann's series of superb professional books.Arnie Lund started as a researcher, and became a manager first at Bell Labs and later at a variety of large organizations to which UX meant different things under different circumstances. His book is a good balance of specific information and advice with stories of his management experience at his various companies. It's also clearly and persuasively written.Managing a creative team, especially one whose value is not always recognized by the engineers whose products the UX team is working with, is a challenge. Lund includes specific advice on the skills needed, hiring a balanced team, ensuring that the team grows both as individuals and as a team, putting together a strategy for working with the rest of the company in a productive way that has them recognizing the value of UX. And he doesn't neglect the fine art of inspiring creatives. He also covers how to handle removing someone from the team - from recognizing the need to persuading managers higher up the line, to actually handling the removal.He gives no space to whining about how engineers think they're superior to UX people. Engineers think they're superior to everybody, and they're wrong. Best not to even get into the issue.Along with his own advice and stories, Lund includes advice from other managers he respects. Some of this leans toward leadership platitudes, but that only makes Lund's solid material shine even brighter.If you manage creative people in a hardware or software organization, this book is for you. If you aspire to move from individual contributor to manager, you will likely be a team leader along the way. Much of this book will be helpful to you too. It's well-written, well-organized, and useful.

This is a comprehensive handbook designed for anyone who are (or soon to be) working at management level of creative industry, particularly in user experience or human-computer interaction field. It covers everything from starting up the team, hiring strategies, getting things started, designing appropriate environment for the creative team, managing priorities and interests of different parties, stimulating the team, and everything else in between.Each topic is explained thoroughly with ample examples as well as illustrations in a form of table, chart, or diagram -- all of which are mostly taken from past experiences of UX managers or relevant researches and studies. Comprehensive coverage of UX team management is organized in chapters and sub-chapters, making it quick and easy to understand each concept.Be it in small fresh startup company or in huge multinational company, this book can be used as a training tool for anyone who would like to venture in UX team management, as well as those professionals who is currently in this field who can use this book as reference and guide. A quick skim would probably give you the right answer to the current problem you're trying to address in your UX team.

This is a good book which focuses on the management of UX teams. In that respect, it's very good. I was hoping to get something that covered more of the UX process, but this book isn't really it.If you find yourself about to manage any kind of creative team, then this might just be the manual for you. The author is thorough, and the concepts are well developed. There are lots of charts, which seems like a good idea given the audience.If you are managing a UX team, then this is likely a book you'll keep around for reference.

This is a very well written book for people learning about managing UX teams. It starts with team building, interviews, arranging physical locations, then getting recognized in your organization, and goes all the way through setting about UX labs, or even team morale events. Yes, it is exhaustive about the topic.The author demonstrates that he has a lot of experience and knowledge about managing UX teams. If you are a new manager, and will take charge of a UX team, this resource will no doubt be enormously helpful. You'll have a complete reference for "starting up" your team.However if you are looking for wisdom on doing the UX work itself, this book would not be for you. The author assumes you already know UX design, and builds upon this assumption.