EcoTank ET-2850 Wireless Color All-in-One Cartridge-Free Supertank Printer with Scan, Copy and Auto 2-Sided Printing - White

I operate a small home office and print about 300 pages per month, with approx 10% using various levels of colour. Before this, I used an Epson toner printer sitting next to an HP colour printer. The reason for this was to minimize the cost of constantly printing with expensive colour cartridges. The Toner unit served me well for several years, but it was just time to replace it. I committed to order the ET 2850 on behalf of two respected colleagues. Two aspects caught my attention, one of which was dual-sided printing, and the second was the cost of maintaining an ink supply. Admittedly, I was skeptical about the latter. Amazon delivered as usual (always great to deal with!), and everything exceeded my expectations! I donated the other two printers to a charity. The 2850 is robust, easy to set up, seems to have an endless supply of ink, and the print quality is better than the other two units! I found the WIFI print spooling a little slow, 10-15 seconds, so I cabled it and solved that slight lag. As a side note, it had not occurred to me that this printer now sits next to my Epson 400 scanner, my next favourite device! I highly recommend both of these Epson products! Paul

This is hands down the best printer I've had in 35+ years of computing. Everything about this printer is great. From the out of box & setup experience, to getting it on a wireless network for PC (Windows) and phone (Android), it was straightforward, and has excellent intuitive wireless printing. See my picture here to see how little ink I've used in 8 months of light / moderate printing. But the absolute best thing about this printer is that it just works when you go to print when you haven't used it for weeks. I've had to run a head cleaning cycle twice, but even that uses barely any ink.

I'm not sure I've written another product review of a product, but I am upset enough to write this one today. I have owned this printer for a little over a year, but my family and I have used it sporadically, spending most of our time printing school worksheets and other small jobs (as indicated by the ink-level in the picture posted - we have not ordered new ink tubes since purchasing the product). Recently the machine has read the error code 031006, rendering the machine inoperable, as the code relates to the motherboard and other internal components. It's almost an all-encompassing code meant to indicate any issue not easily resolved and in need of serious repair. Upon receiving the message, I contacted the third-party first, Pro-Distributing. They only have a 45-day return window, which is an absurdly short time frame and referred me to the manufacturer. This was disappointing and a harbinger of things to come. I can assure you that I will never purchase another good sold by them. After two hours of speaking with multiple Epson customer service representatives, from both their service center and corporate headquarters, it was decided that due to the nature of the purchase on Amazon that it fell outside of their purview for replacement. This was after an initial phone call that revealed a level of empathy, where the representative assured me it would be replaced. After jumping through many hoops, sending the necessary documented proof of purchase and photos illustrating state of the printer, they changed their mind. Their customer service representatives morphed from helpful and pleasant, to dismissive and unempathetic. If you look at the reviews of this product, they will indicate similar complaints of internal component issues, ink tubes drying and clogging, and a host of other issues creating an untenable situation with their machine. Do not let the preferred or "top" reviews fool or misguide you - this machine would be considered a lemon if it were a car and my hope is to deter people from ever purchasing this machine again. Printers have never been the most reliable, but I'm disappointed in myself for buying this product. I've had Canon printers in the past that have had a decently long shelf-life, but I wasn't thorough enough in my research for this one and got duped. I have been a long-time Amazon buyer and consumer, and there have been times where I have been disappointed. However, usually Amazon makes it right. This time, Amazon, the third party Pro-Distributing, and Epson themselves are a big wrong. So please, whatever you do, save your money and do not purchase this product or any good from the aforementioned Pro-Distributing or Epson.

The setup took some time but the Epson app was very helpful and guided me through the whole process. It prints quickly at high quality. The automatic double sided printing feature works well. It prints pdfs from my iPhone through the app very well, however, I have not been able to get it to print through AirPrint on my phone which is a downside. I don’t like having to take the extra step of saving the pdf to my phone to then upload it to the app. I had no issue with it connecting to WiFi. The noise level doesn’t bother me, it seems fairly quiet.

Bought it in Dec 2023.