Alpha JX

I received my Alpha JX2 a few weeks ago. Delivery was one day earlier than promised. I live in an old apartment building, so the first thing I wanted to check was the water shut-off valve. As I feared, the valve would not budge. I went to the office and nobody was there except for the maintenance guy. I explained my dilemma and he said no problem and asked if I would like him to install it for me. Sometimes being old has its perks! Needless to say, the installation was a breeze. There is a learning curve with use. This unit does everything as advertised and well! I have not found any downsides. I strongly recommend this product. My Omega is very happy to have found its Alpha!

We bought ours in 2021 and it’s still going strong. It was rather easy to install. The options are numerous. I love the heated seat the best. It’s great that you can choose the seat temperature, water temperature, and there’s a dryer! Life changing 😊

Purchased in February 2024, I found this bidet to be a nice luxury commodity addition for our master bathroom. We graduated from the simpler tushy bidets we now have in our guest bathrooms and all the extra features on this one are well worth the price. The bidet it is very easy to install, looks great with the ambience lighting, and is fairly comfortable. The oscillating cleaning feature it is appreciated along with the ability to warm the water during the winter. The seat can also be easily removed for more detailed cleaning as opposed to other bidets we own. The remote it is easy to operate and has a long battery life. The front washing feature for women it is also appreciated by the lady of the house. Update: I experienced an issue with the water pressure dropping approximately 1 1/2 years into ownership. I contacted support and they were very prompt in replying, offering options to ship in the unit for repair or send me the needed part. I opted for them to ship me the part which was shipped promptly. Once received, it took all of 10-15 minutes to replace and was good as new. Was very satisfied with their customer service and warranty support.

Well made item performs as expected. Good remote control to modify pressure, temperature and spray position. Auto wash starts with too much pressure and needs to be dialed back with the remote control. Power consumption even in eco mode is substantial. I installed a switched GFI receptical to turn off the bidet when not in use. Seat and water heats up quick enough so no need to leave it on all the time.

Absolutely love this bidet! It takes a bit of a learning curve to get used to, if you’ve never used a bidet, but it’s indispensable once you get used to it. The color match was perfect. Finding a bidet in the almond/cream color was difficult to find but this matched our toilet perfectly. Installation was very easy but we were lucky to have an outlet close enough to our toilet so we didn’t need any electrical work prior to installation. Now that it’s winter, we love the heated seat feature. The remote is easy to use and comes with a holder you can adhere to a near by spot. Highly recommend this bidet seat.

This is my 1st bidet seat and, really, my 1st bidet experience. Conclusion: where’ve you been all my life? I did my research and determined that the JX2 was the one to try. I’ve been using it for a solid 6 months now, and I’ve gotten quite used to it. I’m disappointed if I have to use the other bathroom now. The JX2 was part of a comprehensive bathroom renovation. My fist mistake was going with a round instead of elongated commode bowl. There are a few reasons for this, but suffice it to say, I definitely recommend the elongated over the round, if you have the choice. The beeping: yes, there is a faint “beep” when I sit down (and, I think, also when I stand up.) This can be turned off by plugging in the JX2 while depressing a button on the seat. I’ve found that the house power invariably gets interrupted within days of me doing this, though, and when it comes back on, the seat defaults to beeping again. So, I’ve just gotten used to the beeping. This one’s not that loud. (But it’s still dumb that it beeps. Who needs a toilet seat that beeps? Everything beeps these days. It’s maddening.) The bidet-ing itself is pleasant and effective overall. Sometimes I run concurrent cycles, just to be sure. I recommend pressing the bidet button twice, which gets the wand to do a slight, back-and-forth, scrubbing motion. It was interesting to me to experience changing the water temperature on-the-fly. You push the temp button and that water temperature instantly changes. Speaking of, Alpha should be able to figure out a way to have the initial blast of water be as warm as the rest of it, because it ain’t. It is ALWAYS frigid-cold, just for a second, long enough to make me make a face, and then it’s pleasant. One thing I have noticed recently, temperature-wise, is that the water isn’t always as warm as it was. Maybe my wife is fidgeting with the temp control (which I doubt because she likes everything hotter than I like it), or maybe it’s because the incoming water is much colder than it was in the summer and fall. Regardless, I’ve had some cooler than expected bidets this winter. My wife has complained that, although the wand’s position can be adjusted, she still can’t get it to move far enough forward to be useful in the female application. I have had the same issue at the opposite end. When I’m ready to bidet, even after I draw the wand back as far as it will go, I still have to scoot a little “too” forward on the seat to feel optimally situated. Here is where the elongated bowl and seat (as opposed to the round) could have solved a lot. The drying feature could get warmer faster, which I think would help it not to take so long. I don’t feel the warmth (which could be warmer) until it’s at least a third of the way into its cycle, maybe half way. Before that, it’s just like a cool breeze. It gets high marks for aim though, good aim, just slow to dry. My wife likes the heated seat function, though I could do without it. We both like the night-light feature. I don’t even have to turn the bathroom light on in the middle of the night anymore. I can see everything I need to see. If I was to suggest anything to Alpha, like if they asked me, I’d maybe recommend a model with a throttle on the side, like driving a boat, something you could pull back on to crank up the water pressure. I’d buy that (and maybe a Captain’s hat to wear with it).

First of all, this Bidet just set in the box unopened for almost three months after I bought it while my entire house was being renovated. I was finally able to install the bidet and use it when two or so months later the water jet went from a comfortable and effective spray amount to what I would consider just a little more than a drip system. BidetKing wants me to pay to ship the item back to them to get it fixed. At one point Bidetking asked if I wanted them to ship me a part and i fix the unit myself. This is assuming I received the actual part that is faulty. I declined as I didn't think this would be a good idea. Items under warranty should only be worked on by the warranty contractors. This way the company can't claim the the owner in anyway did something to void the warranty. That's when cordiality starts to break down and the parties become hostile. BidetKing tech support had me run through a few troubleshooting efforts, but to no avail. And, they won't send me an exchange unit. The Bidetking warehouse is in El Monte, CA, which is approximately an hour and twenty minutes south of me. I offered to drive the item down to them. We'll see if the issue is so simple that they can fix it while I am there and hand it back over to me. My wife and I have always had simple cold water type bidet in the past. We had them for years and not one of them ever broke on us in any way. We are really disappointed with this Alpha JX, given what this bidet cost. I hope we won't regret this purchase, considering we've put one in every bathroom in our house. I will write an update to this review depending on how that goes. By the way, the unit is very easy to installed. But, what good is that if it doesn't work? UPDATE: So, I sent the bidet in to Bidetking twice to get it fixed. The second time Bidetking sent me a refurbished unit a gave me a period of time to send my faculty bidet before charging me. There was no additional cost to me to do any of this. However, the refurbished unit had the wrong water spray nozzle (single hole) installed. The proper spray nozzle has two holes. This is not insignificant. The dual spray nozzle is has a more powerful spray and thus cleans better and faster and may use better quality materials. I was so exhausted with dealing with this issue that I didn't even bother to call Bidetking to have it replaced. That said, I haven't had a problem with the bidet since. I don't know if I'll be buying from this company again. I expect something this expensive to work without all the time spent discovering problems and getting it fixed. Finally, I expect it to be fixed by competent workers and properly.

We have owned several bidet seats. This is the best we have had. It was a simple 15 minute install. Everything needed was in the box. The controls are simple and easy to adjust. Others stated it did not remember the last setting, but the one we received does. The flow is perfect. A very effective and comfortable cleaning process. The remote is easy to navigate. The seat is a great design as well. We are very happy with this purchase. I would gladly buy again.