AW30 Garden Hose Reel Retractable 1/2" x 100 ft Wall Mounted Water Hose Reel Automatic Rewind, Any Length Lock, 100 ft, Dark Grey

I’ve had this hose reel installed for a week now, and I’m already loving the convenience it brings. The retractable feature is a game-changer, keeping my yard looking tidy and saving me from the hassle of coiling hoses manually. However, the installation process was a bit of a saga. The instructions recommended a drill bit that was too large, so when I drilled into the stud, the bolts just spun freely. This meant I had to relocate the mount, drill another set of holes, and patch the old ones—talk about a DIY detour! Also, some of the instructions were hard to understand — definitely not a native-English writer. For anyone installing this on wood without anchors, I’d suggest starting with a smaller drill bit than what the instructions recommend. Only go larger if the bolts give you trouble. This little tip could save you a lot of time and frustration like I had. Despite the installation hiccup, the reel itself is fantastic. It’s sturdy, swivels smoothly, and rewinds the hose with ease. If you’re looking for a reliable hose reel and don’t mind straying from the instructions, this one is a solid choice. Just be prepared to improvise a bit during installation. Happy watering!

Keeps hose nice and wound, easy to use

I love the idea of a self-retractable hose reel. It is extremely easy to install with four bolts directly into the wall. I wish I would have known that the Tapcon screws were not included. Instead there are lag bolts that they give you with hollow wall anchors. Doesn’t exactly do me any good. I’m sure this was in the description somewhere but I just didn’t see it. The value for the money is marginal but in line with other units in this arena. It is light weight for ease of install. There is no lock on the unit with is a shame. And it looks good. However I would say that because the housing is completely plastic, it probably will fade with time. I guess that’s why they sell an optional reel cover for their unit. I am also probably going to buy a 90 degree fitting for the entry hose of the unit so that my hose isn’t jutting out of the reel. It’s kind of an eyesore. Also… because if the plastic mount… I do worry about UV degradation over time affecting it and making it brittle. Hopefully this lasts five years. Ten would be better.

After buying one of these hose reels and liking it, I bought about 9 months later. When I bought my first one, the reviews were higher. When buying the second one, I noticed they had trended downwards a bit. Well, it has been about 2.5 3 years of light use on my newer purchase and when I went to use it, water was pouring out of the bottom. Knowing it was out of warranty, I took it apart to see what was broken. Boy, is this thing designed to be disposable. The hose attaches to the reel with a plastic elbow (which had cracked). That elbow is secured to another plastic sleeve for the water inlet with a plastic c-clip. No standard, off-the-shelf parts here. And of course, not available from Giraffe Tools, either. Additionally, the hose is attached to the elbow using a compression fitting so you'd have to buy the entire hose for a failed plastic elbow. Using all plastic parts for the critical components does not make for a durable product. That, in and of itself, isn't a big deal if the product were designs it to be serviceable and replacement parts are available. That's not the case here. I contemplated ways to fix it until I noticed Costco sells an automatic reel which ADVERTISES it has a user-replaceable hose. It was longer and cheaper and is backed by a Costco lifetime warranty...I decided to cut my losses as it seems most hose reels on Amazon are a crap-shoot at least that's the picture I get from reading the reviews. TL;DR, It worked great...until it didn't. Important parts are all plastic. These parts are not standard items that can be purchased at a hardware store and are also not available from the company. For the price they're charging, I would look elsewhere. UPDATE: The first reel I bought kicked the bucket in the same fashion at about the 3.5 year mark. The only difference between the first and second reels I purchased was that the second one, which failed after 2.5 years was mounted outside whereas the first was mounted in my garage. I guess the indoor mounting prolonged the life by about a year...definitely avoid.

I really like this hose real. I have been researching different hose reels for a long time and to get a good one I was going to have to pay a lot like $500 plus which are very heavy and need to be mounted to something very strong. This hose reel is easy to install on any wall or pile and I like how it very easily stops where u want after extending it, it’s lightweight but nothing imunmanageable. I hope it holds up for along time because I try my best to take good care of my things and only buy things that will last me along time. I doubt the plastic sprayer holds up for too long it seems very cheaply made so I replaced it anyways with a brass one that I’ve had forever. If this hose reel lasts me along time without problems I plan on buying the pressure washer I love how it mounts on the wall and all the hoses are neatly organized. It would be so nice to be able to just pull out the pressure washer hose and have everything ready to go whenever I wanted to quickly pressure wash sonething

Bon produit. A l’air solide

Great product! We did have a slight issue with the hose not reeling back in after the first season of use. I reached out to the company through Amazon and they sent us a new one within a few days. Amazing customer service. We have 2 of these and would highly recommend.

Pas encore installé car acheté en fin de saison. Ce sera pour le printemps prochain. Le produit me semble solide. On verra à l'usage mais je suis satisfait de la qualité pour le moment.

Works well but they say it’s 1/2 in but that is the OD and we don’t measure this way so it was a disappointment as it’s not even 3/8 ID but the unit works well

Purchased in October of 2023. Used it for a few weeks then stored it away for the winter. Resumed using it in May and by July the hose is finicky about retracting and the hose is puffed out in places (as if there is water between two layers? I'm not sure what is going on but enlarged and squishy in places along the length). Anyway pretty disappointing for only about five months of use. We have it wall mounted in our stable to water horses. I would have expected it to last at least two or three summers for this price point. **Edited to add the seller reached out and supplied a replacement hose reel, so I am happy about that! I have upgraded to four stars