1020 Professional 4 Speed Face and Body Cleansing System, Lavender

Add me to the list of people who initially loved this product but then my brush just stopped working. I bought this January 2012, so it didn't even last a full year. It really did work well in the beginning. It actually made the pores around my nose smaller. It was amazing. then, slowly, it held less and less of a charge. Then one day, just wouldn't charge at all. I don't think it is the base that is the problem because it would get a bit warm while the brush was in there, so I think the base still worked, it's just the battery in the brush would no longer hold a charge. They must use a cheap battery, hence the cheaper price. If you are going to buy, I would suggest going with another brand. I might try to return if I can dig up my receipt.

Below is my original review, when I gave it 5 stars. Editing to add: I love what this product does for my skin, but it does have issues holding a charge. I hope it lasts the 3 weeks that are left before my wedding, and I'll be charging it after every use. Really a bummer. I may get a second one and hope for better battery life. *** Although I'm not usually into intense skin care, I got this brush to prep my skin for my wedding. After reading the reviews, I got the Nutra Sonic brush as opposed to the Clarisonic. When it arrived I couldn't wait to use it, but still charged it for 24 hours according to the instructions. After 24 hours, the indicator light did not show that it was fully charged (did not stop blinking), but I couldn't wait to see what this product could do, so I went ahead and used it in the shower, for about 15 mins straight on the highest speed. The good part is that the skin on my face and arms hasn't felt this smooth since I don't know when. Amazingly smooth and soft. Love it. But the bad part is that brush lost power and my attempts to re-charge it (a couple hours charge at a time) mostly failed. It just refused to stay turned on. I got very frustrated and filled out a return order. In the meantime, I still had to prepare for my wedding and ordered the Clarisonic. I didn't get a chance to ship the Nutra Sonic back right away, so I just left it in the charging station for a day or two. Eventually, the indicator light showed a full charge. I was curious to see if the brush would be able to keep its charge, and to my surprise, it did. No turning off at random. I guess I just hadn't charged it long enough at the start, and a full 15 minutes of work totally drained the battery. In the meantime, I got the Clarisonic and... well, no soft velvety skin. It just doesn't work as well as he Nutra Sonic for me. Maybe it's too gentle, or too weak. Not sure what the problem is, but after a few days I realized I won't be returning the Nutra Sonic after all, and now I'm back to using it regularly. My skin looks and feels amazing. Just gotta keep the brush well charged.

I considered several products before selecting the Nutra Sonic Face & Body Brush System. I'm very pleased with my purchase. It's an excellent product, well-made, waterproof, and reasonably priced compared to the Clarisonic. I use mine in the shower and love it! Does a great job exfoliating; leaves skin smooth and soft. UPDATE: This brush worked well for more than 2 years of regular use. However, after being packed away (temperature controlled storage room) for a year, the plastic discolored and the buttons dissolved/fell apart and was no longer useable. Be careful how you store it.

Okay so, THANK YOU, Amazon, for providing ZERO customer support for this product. I used it for a year, then it simply stopped working. And as long as it worked, it worked flawlessly. But now it sits and stares at me. Laughing. "Haha, you're the dummy who bought me and now you have a half-dozen replacement brushes for a head unit. That doesn't even work. After a year. So the joke's on you, sir." So is there any user-friendly way to determine the WARRANTY on this product? No, of course not. Shame on you, Amazon. I've spent thousands of dollars with you over the years and you are going to lose my future business over a lousy FACE CLEANSING DEVICE. I. Am not. Amused. In the least. And in Amazon's infinite wisdom, is there even a link on the company site to "file an appeal" or ask for some help? No. There is not. I just want a functioning unit, that is all. A little help, Amazon?

I bought the NutraSonic in November 2011 because my dermatologist recommended a Clarisonic. I was weary of spending $150+ for something that I was unsure if it would work, so after doing some research on Amazon and other sites, I ended up buying the NutraSonic. It appeared to work just as well as the Clarisonic, but at a fraction of the price. Once I received and started using my NutraSonic, I loved it! It cleared up my skin, and made it feel very smooth and clean. However, approximately, 2 months after I purchased my NutraSonic, it stopped charging. I called NutraSonic. They told me to send it back to them (on my dime), and they would see what they could do. After about 2 weeks, I received a package from NutraSonic. They told me the problem was in the handle, and they had replaced it. Great! However, about a month later, I had the same problem. This time NutraSonic sent me a prepaid shipping label to send it back to them. When they returned it to me about 2 weeks later, they said that the problem was in the handle and it had been replaced. However, less than a month later, it stopped charging again. I contacted NutraSonic again. I told them my story, and informed them that they a) kept replacing my unit with another defective unit; b) were not replacing my unit as they said they were; or c) there was something else wrong with the unit. I told them that I would not keep sending my NutraSonic back to them every 1-2 months because of their defective product. I asked for an entirely new replacement unit, and they refused. I am now going to purchase a Clarisonic system at Nordstrom, where I know they will take it back if it ever stops working. All in all, the produce is great while it works, but not worth the hassle.