---
product_id: 61142550
title: "Call Center: A Focus on Customer Service"
brand: "gwen oglesby"
price: "288 kr"
currency: DKK
in_stock: true
reviews_count: 7
url: https://www.desertcart.dk/products/61142550-call-center-a-focus-on-customer-service
store_origin: DK
region: Denmark
---

# Call Center: A Focus on Customer Service

**Brand:** gwen oglesby
**Price:** 288 kr
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Call Center: A Focus on Customer Service by gwen oglesby
- **How much does it cost?** 288 kr with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.dk](https://www.desertcart.dk/products/61142550-call-center-a-focus-on-customer-service)

## Best For

- gwen oglesby enthusiasts

## Why This Product

- Trusted gwen oglesby brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Call Center: A Focus on Customer Service

## Images

![Call Center: A Focus on Customer Service - Image 1](https://m.media-amazon.com/images/I/612EPDfK7sL.jpg)
![Call Center: A Focus on Customer Service - Image 2](https://m.media-amazon.com/images/I/71ZhYxI+pbL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    For a customer to know what a call center is about.
  

*by S***Y on Reviewed in the United States on June 18, 2021*

This a good book to understand call centers and what the workers role in a call center .You learn what is a warm transfer where the representative stays on the line with you and introduce you to the new department and explain the situation versus a cold transfer where they just transfer your call and for me half time is disconnected.  You learn the average hold is two minutes anything over is too much. You learn to evaluate the portrait of the representative positive or negative, can do attitude or nor can do attitude and quotes the policy. You learn to always get name, ID number if they have one and time. All calls are recorded so if there’s a egregious error or customer service has nasty attitude-you will need this information otherwise you are toast.I’m one who dislike complaining and I’m quick to complement good service. But if the service is extreme I will do both. My personal tip -I learned in dealing with call centers- go to their website and become familiar with their policies and read it back to them. They hate that. Especially they denied you something you want.

### ⭐⭐⭐ 3.0 out of 5 stars







  
  
    Good
  

*by J***L on Reviewed in the United States on September 27, 2018*

Good book for people who are completely new to call centers’ business

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    Worth to read
  

*by J***N on Reviewed in the United States on July 6, 2018*

It's a very good book to read for those who are starting career in call centre or customer service field. It really does inspire you to do your best at work.

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---

*Product available on Desertcart Denmark*
*Store origin: DK*
*Last updated: 2026-03-08*