Control at your fingertips

This was the biggest waste of $500+ dollars I have ever spent. I purchased before I moved to the mountains, so didn't have the opportunity to install it for about 6 months, but I had it to be prepared. From the day it was installed, it has NEVER worked correctly. The tags would not register to open the dog door unless pur dogs face was smooshed up against it for a few seconds. We troubleshooted everything we could. We were told it was probably that our front door was incompatible with the dog door. So we bought a whole new door, exactly what is recommended. Nothing changed. We ended up having to just leave it unlocked and pray that nothing got in and our indoor cat didn't get out. The quality is TRASH. Very cheaply made. We have had to adjust and readjust and rig it to stay in the brand new door that we purchased for this dog door. Its cheap plastic and pieced have popped out and cracked. The "seal" let's ALL the cold air in. Because it no longer seals, and hasn't for most of the time I've owned this. I live at 9,300 feet in the Colorado Rocky Mountains where it gets into the -° temps, and not only did I pay over $500 for this piece of trash, it raises my electric bill because it let's cold air in all the time. And it will randomly lock itself so that my dogs are stuck outside. Which is DISGUSTING for a company that calls themselves "peysafe" I'm fed up and currently looking for a replacement. I will never recommend ANYTHING from this brand. Do not waste your money! Their customer service hasn't been worth much either. So so so SO DISAPPOINTED

I love this door. It really helped solve the problem of my dog coming in and out of the house but keeping my cats indoors. The best part is the customer service. I had a problem with the controls after about 6 months and called the company. I talked to a real person, and they sent a replacement part in 3 days. It was really amazing service. I don't write reviews often, but when problems get solved like that, it really matters.

I bought this in May of '23 and have been struggling to make it work ever since. Paid several hundred to have it installed professionally. It would not reliably stay connected to wifi - it uses the 2.4GHz band exclusively which a mesh repeater won't help you with, and that technology will be going away anyway - and even worse, the latch would jam at random times and strand my dog outside in the deadly heat. He became extremely leery of it and would only go through it on his own if we left it completely unlocked and were actually at home in the house. Well, so much for being housebroken; if we left the house he'd eliminate inside to keep from being trapped by the thing. We tore out all of our carpeting and replaced it with solid surfaces. So that completely negates the point of having a dog door, and having to leave it unlocked was just a huge security liability. I spent hours and hours rebooting the thing, wrestling with the app to keep it connected, deleting and reinitializing every time it would disconnect itself. They sent me a replacement door which I spent another few hundred installing, with the same issues. I finally asked them for my purchase price back, courteously and after many, many hours of online troubleshooting with them, because it's got a year warranty which we're six months into and I cannot fight this battle anymore. I want my home to be safe and my floors not to be ruined; it's such a small ask. They refused to honor it, even after going up the supervisor chain, and I am out thousands of dollars because I thought they were a good company and would do the right thing. And the kicker is I'd gotten this to replace a High Tech brand door that worked flawlessly for twelve years, thinking this would be the smart upgrade. More fool I; won't buy from this company ever again.

I bought this door to replace my old Petsafe electronic door. I chose the company because I have other things from them that worked and I like. I regret buying the door because the wifi is very unreliable for one. It comes and goes, which makes the app hit or miss. I had to buy the power adapter because it sucked up D batteries in a day. The biggest issue right now is that it jams on the non-smart free open mode, leaving my dogs stranded outside. I live in New Mexico, where the summers are hot and dry, the winters very cold and snowy. As a service member dog mom that's away from home a lot and their dog dad that works for wildland firefighting (and is gone for multiple times a year, 2 weeks at a time), I simply have no faith in the door working to ensure the safety of my 3 dogs when they come in and out of the house during the day. I also anxiety about the locking system and the scheduling option. I have attempted to contact support though email 3 times so far and received no response concerning a warranty repair or replace. The door is a cool idea, but so poorly executed. If I can't get a repair or replace, I will just have to wait for another option to come out.

We had the old smart door that worked very well! Batteries died quick but worked awesome. We switched to this one so we could change the settings for our cat to use it when it’s not hunting season for her. She brings in all kinds of things if we don’t lock the dog door in the summer. It’s nice to customize and see when the dog comes in and out. I’ve gotten tired of it not connecting and working intermittently, so right now it’s just set to open. It’s also REALLY loud and wakes us up sometimes if they use it at night. Not sure that I made the right choice switching over both dog doors but they work well enough if you have the same issue as me needing to keep one animal out.

The GREAT: -This door is WiFi enabled and does lock and unlock easily with the app. This was what we wanted it for; to stop our dog from going outside and barking while we were away, but giving her a chance to use the restroom if we would be out for a while (we talk to her through a camera and she runs outside; when she runs back in, we lock it back up). Our dog only barks when we’re gone and it’s become an issue with the neighbors, but she’s a senior and can’t hold off going to the bathroom as long as she used to. This is the (almost) perfect solution to prevent accidents but also keep neighbors from complaining!! We don’t use the RFID tag, so I can’t speak a lot to that. We just check cameras to see if she has come back inside, but whenever we tested the tag, it did seem to work. We just don’t need it. We had it professionally installed by door installers, so I can’t speak to struggles there either. (I didn’t trust us to cut through fiberglass correctly.) But it took them less than an hour, including removing our exterior door and getting it back on. The meh: -The manual buttons to lock and unlock this door are underneath the battery compartment sheath. That kind of sucks because you have to either remove the sheath or get out your phone just to lock/unlock it. Sometimes you’re tired or have a guest house-sitting and just want to use the manual option. Having to remove the cover is a slight inconvenience, but doable. At least it’s on top. (Leaving it off entirely is a bad idea because as the door is slammed about 10x/day, the batteries slip ever so slightly without it. Maybe that’s just us though.) -It’s also kind of loud, as others have mentioned. While we appreciate that it seems to seal better than our previous dog door, it’s also louder. But for us, it’s not a deal-breaker. It’s not wake-you-up-down-the-hall loud, but maybe wake-a-sleeping-infant-in-the-next-room loud. -It requires more from the dog. If you’re using RFID, the door takes a (loudish) moment to unlock after recognizing the tag. Our dog is a wimp. She nosed the door, it was locked, and didn’t stick around the requisite 5s for the door to unlock and try again. So we don’t use RFID and if she tries it and it’s unlocked, cool. If it’s locked, she still doesn’t retry until we coax her, either in person or over a camera speaker. And we’ve had it for a couple months now. It’s not for timid dogs. It’s also a heavier door than standard flap models, so it takes more effort to push it and hold it up. Not a ton more, but enough that an injured or easily discouraged dog might be foiled. The bad: -This thing is enormous. Our dog is 24lbs but kind of lanky. This dwarfs her, but a size down would have been too small. A medium would be perfect, but it doesn’t exist. There is also the fear, albeit slight, that a human could kick this in and break in by crawling through it. It’s that big. But it’s not street visible and it would need a lot of kicking. Maybe easier to break a window, if they’re determined. We do wish there were some kind of locking insert add-on that you could slide in when on vacation, or even at night. -The door is deep. It makes sense that it would protrude a bit more than a standard dog door due to the electronics, but it sticks out waaay too much on the exterior. Unless you have a 6” deep door, which strikes me as unlikely, this is pretty unnecessary. It’s unsightly, adds a lip for water to collect and potentially get into the product/exterior door (if you’re not a master caulker), and the worst part is that it’s an extra few inches for the dog to have to clear. If you have a Great Dane, no prob, but for a medium sized dog like ours, especially for a senior with many of the attendant mobility issues that come with age, it’s sub optimal. Our dog did hurt herself on it once (she has a bad back and sort of has to jump through this door- she must have taken a bad step but seemed okay the next day). I don’t think ALL dogs would have trouble, or even most, but it’s worth considering the trade-off for WiFi access if you have a dog with mobility issues.

The first unit I received wouldn't complete the synch process between the app on my phone and the door. I called PetSafe customer service and worked with a delightful company rep. We went through some trouble shooting steps that didn't do anything. She passed my issue on to their tech team to see if they could duplicate the issue (potentially an issue working with iOS devices after a firmware update for the door a couple of days before). The rep kept me up to date by email throughout the day as the tech team tried to duplicate my issue from their end. By the end of the day they were not able to duplicate it and shipped a replacement door that day. I received the replacement the next business day and it works flawlessly. I followed the PetSafe training material and my dogs (who had never used a dog door before) took four days to get used to the door and to use it without me encouraging them or giving treats.

First one we got had some sort of problem with connectivity, so they sent us a new one. The second one worked well for a year or so, then the design flaw showed itself. The pivot point holes for the door are only very thin plastic, so with use, the pins that the door hangs on wear down into the housing, then the door sags and won't open properly. It gets hung up, then door won't lock. Would be a great product if it wasn't built to fail. You can see the gap in the photo I posted.

All is great initially, then you notice your door doesn’t unlock. So you re-pair. Great it works again for a few days then stops recognising the fob again. You buy new fobs and pair them. But if your dog’s head is slightly bowed when approaching the door it doesn’t trigger. Tech support is US based and all by chat - which they don’t answer. Save your money. Buy an ordinary dog flap.

Inutile. Dopo 2 mesi di utilizzo ho scoperto che in modalità normale (no smart) la porta non si chiude e i miei cani potevano andare dentro e fuori casa durante la notte. Inoltre in modalità smart, la medaglietta non si collega rendendo inutile anche questa modalità. Una bella fregatura dopo aver speso tutti questi soldi e non poter fare il reso perché ormai ho tagliato la porta a misura.

I bought this in December, but it was only installed today, 03/27 because I needed to order a new door to make a proper setup. After the door is installed and finally tested. The app says that the port is no longer compatible. For a door costing 553.00 (the price I paid at the time, today it is more expensive.) it is frustrating.

This has kept all our pets safe and happy! We bought this when we added two kittens to our family to keep them as indoor only cats but to also allow our dogs the freedom they had been used to coming and going freely to our backyard. It did take some time to train one of our dogs (one took to it quickly). Once they had the knack of listening for the door whizz to indicate it was unlocked they took to it like a breeze and the cats are now 18 months old and have remained indoor only :-)

[Update after 3 months] After a message chat with Pet Safe's online support, I was told to purchase additional adaptor (appox. $100) per their instruction for Wood, Metal door or wall. Sure, I don't know many people who doesn't have those type of door so why can't they just include this adaptor as part of the dog door package is beyond me. I did installed the adaptor but I basically lost confidence of this product, it is too frequent that dogs get stuck by the door and the notification keeps saying "there's something wrong with the door please check", and when I take a look of the door it is stuck for no reason. I'd not recommend this product to anyone at this point unless you are desperate. [Original review] I ordered this product in November, used it for about 2 months because I can't work from home so during lunch break I wanted to give my dogs a potty break using this WiFi controlled door. Unfortunately twice this door went WiFi off line so the dogs either stuck inside or outside. I live in Canada so winter is cold and not fun, today WiFi went offline AGAIN so I had to rush home to let me dog inside the house, totally defeat the purpose spending near $700 with this outcome is beyond disappointment. This product was not marketing for people who really need reliable products to control their pet's in and out. I did not get a regular dog door because I have indoor cats and I do not want them have access to the dog door.