Waterdrop Replacement Countertop Water Filter

Kind, courteous, pleasant and professional!! Outstanding customer service!! Those are the best words to describe the service that I received from Representative Harper W. at Waterdrop, the company that makes countertop water filter systems and replacement filters. The entire team was excellent but Harper stood out, above and beyond! It was truly a wonderful experience communicating with individuals who actually understood the meaning of customer service. An experience that I will remember for some time.Thank you all! I misplaced the tool needed to change filter and contacted company to see if I could get another one. Not only did they ship another tool kit but an additional filter as well. A pleasant but unexpected surprise, thank you. As for the actual product, the filter system is excellent and It works very well. The water tastes great. For me, it lasted about a year or so because I live alone. It may not last as long for families but it is well worth the price. I definitely recommend that others give it a try. Thank you Waterdrop for an excellent product and the outstanding customer service!

I bought this filter 3rd time. It use once a Year. So far good. Easy to install. Work perfect. Water quality perfect

It was time to replace the filter on my Waterdrop filter system. These filters are great. They last a long time. Very easy to install. I haven't had any problems with leaking. I did have an issue getting the system open to change the filter. I contacted customer service and tge representative, Harper, was extremely helpful and very fast in their response. If you are also having issues getting it open, lay the system down on its side (with a towel under it) and use the little wrench to open it. It took me a few tries, but I finally did get it open, thanks to Harper's help. I sent me a video demonstrating it. Very helpful. Wonderful customer service.

Great product

Good replacement