Just 3 months old, stopped working... How do I get support?

Mine stopped working exactly 6 months after buying. Contacted the owner thru Amazon messaging assistant. Got a quick reply thru Amazon assistant from Janet saying she was extremely sorry and would replace it as soon as possible. Just send her my address. I sent her my address on May 11th. Still no replacement.

What is the warranty on this device? H2ofloss.com FAQ says it is in the instruction manual. It would be nice it were stated in the listing.

Mine broke with two weeks left on the 2 year warranty. The hose that is connected to the pump cracked off the pump and is therefore not usable. I sent an email to the company asking where I could send it for repair or if they could send me a replacement pump and I could fix myself. In the morning I had an email waiting asking for my mailing address. They placed an order for a replacement unit (not just the pump) that day stating I would receive the replacement in 5 days or less. So far, extremely good and responsive customer service. I'm waiting on delivery but to this point, I'm very satisfied with their responsiveness.

Has the product been updated to fix the small black piece everyone is talking about in the reviews ? Is there still a a leak?

The problem with the H20 flosser has been fixed; I bought one about 2 months ago and it never has leaked.

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H2ofloss Countertop Water Flosser for Teeth, Oral Irrigator for Family Care

Product ID: 20043792

Details

Brand
H2ofloss
Power Source
AC Adapter
Product Benefits
Gum Health Bad
Special Feature
Multiple Tips
Unit Count
1 Count

⚡1200 pulses/min for optimal cleaning

💧6 customizable pressure settings (5-110 PSI)

🔇Whisper-quiet operation

Description

💦 Elevate your smile game with whisper-quiet, pro-level water flossing!

GENEROUS 800 ML TANK - Less refilling, more flossing—ideal for busy mornings or shared family use.
SILENT YET POWERFUL - Experience flossing with ultra-quiet tech—no more noisy interruptions during your self-care routine.
SMART SAFETY DESIGN - Overheat protection ensures safe operation with automatic shutoff and easy restart.
FAMILY READY VERSATILITY - Comes with 12 multifunctional tips to cover every oral care need—braces, implants, tongue, and more.
TAILORED PRESSURE CONTROL - Six pressure levels let you customize your clean, from gentle to deep, perfect for sensitive gums or braces.

The H2ofloss HF-9 Countertop Water Flosser offers a premium oral care experience with whisper-quiet operation, 6 adjustable pressure settings ranging from 5 to 110 PSI, and a high-frequency 1200 pulses per minute for effective plaque removal. Designed for the whole family, it includes 12 multifunctional tips catering to braces, implants, and tongue cleaning. Its large 800ml water tank minimizes interruptions, while built-in overheat protection ensures safety. Backed by a 24-month warranty, this device is a reliable, customizable solution for superior gum health and fresh breath.

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Asin	B010NNIZQE
Batteries	1 C batteries required.
Best Sellers Rank	#194 in Power Dental Flossers
Date First Available	August 17, 2015
Item Model Number	HF-9 White
Manufacturer	H2ofloss
Product Dimensions	2.56 x 4 x 8.39 inches; 1.23 pounds

H2ofloss Countertop Water Flosser for Teeth, Oral Irrigator for Family Care

Details

Details

Description

Specifications

Common Questions