---
product_id: 197481897
title: "Poly CCX 500 Media PhoneTeams POE (2200-49720-019)"
brand: "poly"
price: "984 kr"
currency: DKK
in_stock: true
reviews_count: 8
category: "Poly"
url: https://www.desertcart.dk/products/197481897-poly-ccx-500-media-phoneteams-poe-2200-49720-019
store_origin: DK
region: Denmark
---

# PoE powered for clutter-free desks Advanced conference call capability Operates in 5%-95% humidity, noncondensing Poly CCX 500 Media PhoneTeams POE (2200-49720-019)

**Brand:** poly
**Price:** 984 kr
**Availability:** ✅ In Stock

## Summary

> 📞 Elevate your desk game with the Poly CCX 500 — where productivity meets sleek simplicity.

## Quick Answers

- **What is this?** Poly CCX 500 Media PhoneTeams POE (2200-49720-019) by poly
- **How much does it cost?** 984 kr with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.dk](https://www.desertcart.dk/products/197481897-poly-ccx-500-media-phoneteams-poe-2200-49720-019)

## Best For

- poly enthusiasts

## Why This Product

- Trusted poly brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Robust Conference Calling:** Host advanced multi-party calls with crystal-clear audio, perfect for high-stakes meetings.
- • **Durable and Adaptable Design:** Built to perform in diverse office environments with wide humidity tolerance and lightweight build.
- • **Customizable Audio Experience:** Choose between traditional handset or your favorite headset to match your professional style.
- • **Power Over Ethernet Convenience:** Eliminate power cables and simplify your workspace with reliable PoE-only operation.
- • **Seamless Microsoft Teams Integration:** Get straight to business with native Teams support, designed for streamlined collaboration.

## Overview

The Poly CCX 500 is a Microsoft Teams-optimized business media phone powered exclusively via Ethernet (PoE). Featuring a 480p display, advanced conference call capabilities, and a lightweight 2.8-pound design, it supports a wide operating humidity range (5%-95% noncondensing). This device offers flexible audio options with handset or headset compatibility, aiming to enhance professional communication in modern office settings.

## Description

CCX 500 Business Media Phone. Microsoft Teams/SFB. PoE only. Ships without power supply. Simple and intuitive to use, Poly CCX Series helps users get down to work immediately. Personalize yours with the headset that suits your style-or use the traditional handset. It's your choice. Block out the office chaos and focus. Teams will be at their productive best in no time.

Review: A Mixed Bag - Full disclosure, I am using Teams for this device and I know you can setup other SIP based services but this is based on Teams. I honestly hard a hard time trying to understand how these fit into the market especially when you have no camera unlike some of the Crestrons and with all the bugs and performance, is there really market? I purchased one as my company insists these should be provided to c-suite execs and I am expected to help solution and I do this in my own development tenant first. This is the second one I have bought as the first just started flaking out with constant screen refreshes after about two weeks out of the box. The replacement seems to be much better in that regard however the software was so old even Company Portal would not complete an Intune user enrollment so I had to fire up the web server and manually upgrade the thing. I can see why people hate these as the amount of work to make them work is obscene. Then, I ask myself why I have had to build all sorts of exceptions to my CA rules, enrollment restrictions which now require I manually register these devices into Intune when my Teams app on my phone and PC work much better plus I have video on each. I have talked to Microsoft product folks several times about all this and it sounds like they also understand how convoluted these are. I cannot honestly recommend these to anyone as they serve little value over what the Teams app already provides. Sure I am able to use this for meetings and hands free seems a little better but it's a pain to use my Savi with it and that is 95% of my usage. If you're using Android in your org, you don't have to compromise and enable DA mode if your an AE env which in 2023 is just nuts. Add the camera and I will reconsider it's purpose and might even overlook some of the shortcomings.
Review: Good, but not needed. - The phones are good, but you don’t need them. Just use teams on your computer and AirPods. Everyone over 60 wanted one, but no one used them after 2 weeks. It is just a product to make your boomer employees feel like technology is not taking their job.

## Features

- CCX 500 BUSINESS MEDIA PHONE. MICROSOFT.Operating humidity : 5% to 95%, noncondensing
- Resolution: 480p
- Item Weight: 2.8 pounds
- Product Dimensions: 24 x 26 x 7 inches

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B083LYB884 |
| Answering System Type | Digital |
| Best Sellers Rank | #318,873 in Office Products ( See Top 100 in Office Products ) #448 in VoIP Phones |
| Brand | POLY |
| Built-In Media | Handset Cord, Network Cord |
| Color | Black |
| Compatible Devices | Microsoft Teams, Power over Ethernet networks, VoIP services/systems |
| Conference Call Capability | advanced |
| Customer Reviews | 3.0 out of 5 stars 26 Reviews |
| Dialer Type | Single Keypad |
| Enclosure Material | Plastic |
| Is there Caller ID | No |
| Item Dimensions | 24 x 26 x 7 inches |
| Item Height | 7 inches |
| Item Weight | 2.8 Pounds |
| Manufacturer | Polycom, Inc |
| Material | Plastic |
| Multiline Operation | Single-Line Operation |
| Power Source | Ethernet Powered |
| Telephone Type | Corded |
| UPC | 610807893417 197497342710 |
| Warranty Description | Limited Warranty |

## Product Details

- **Brand:** POLY
- **Color:** Black
- **Telephone Type:** Corded
- **Material:** Plastic
- **Power Source:** Ethernet Powered
- **Dialer Type:** Single Keypad
- **Item dimensions L x W x H:** 24 x 26 x 7 inches
- **Answering System Type:** Digital
- **Item Weight:** 2.8 Pounds
- **Compatible Devices:** Microsoft Teams, Power over Ethernet networks, VoIP services/systems

## Images

![Poly CCX 500 Media PhoneTeams POE (2200-49720-019) - Image 1](https://m.media-amazon.com/images/I/51aZxQxUnFL.jpg)

## Questions & Answers

**Q: Will this work with ringcentral, vonage or 8x8?**
A: CCX 500 Media PhoneTeams is not currently supported by RingCentral or 8x8. Please check their website for any current updates.

**Q: Is this phone compatible with Vonage Business?**
A: No ONLY works with Microsoft Teams.

**Q: what is the admin password of this phone?**
A: With Poly, default password is usually 456, sometimes 123.

**Q: The last review was from a year ago.  has software updates to this phone made it any better?  it's listed as an option for zoom phones**
A: No.  Client hated the phone because it didn’t have buttons.

## Customer Reviews

### ⭐⭐ A Mixed Bag
*by M***C on June 20, 2023*

Full disclosure, I am using Teams for this device and I know you can setup other SIP based services but this is based on Teams. I honestly hard a hard time trying to understand how these fit into the market especially when you have no camera unlike some of the Crestrons and with all the bugs and performance, is there really market? I purchased one as my company insists these should be provided to c-suite execs and I am expected to help solution and I do this in my own development tenant first. This is the second one I have bought as the first just started flaking out with constant screen refreshes after about two weeks out of the box. The replacement seems to be much better in that regard however the software was so old even Company Portal would not complete an Intune user enrollment so I had to fire up the web server and manually upgrade the thing. I can see why people hate these as the amount of work to make them work is obscene. Then, I ask myself why I have had to build all sorts of exceptions to my CA rules, enrollment restrictions which now require I manually register these devices into Intune when my Teams app on my phone and PC work much better plus I have video on each. I have talked to Microsoft product folks several times about all this and it sounds like they also understand how convoluted these are. I cannot honestly recommend these to anyone as they serve little value over what the Teams app already provides. Sure I am able to use this for meetings and hands free seems a little better but it's a pain to use my Savi with it and that is 95% of my usage. If you're using Android in your org, you don't have to compromise and enable DA mode if your an AE env which in 2023 is just nuts. Add the camera and I will reconsider it's purpose and might even overlook some of the shortcomings.

### ⭐⭐⭐ Good, but not needed.
*by J***D on August 23, 2025*

The phones are good, but you don’t need them. Just use teams on your computer and AirPods. Everyone over 60 wanted one, but no one used them after 2 weeks. It is just a product to make your boomer employees feel like technology is not taking their job.

### ⭐ Revised from 1 star to 4 then back down to 2!
*by C***2 on August 21, 2020*

LATEST REVIEW SEPTEMBER 17 2020 Speakerphone function just doesn't work. Everyone complains, so you can't use it due to poor sound quality. Usually sound is just garbled. Then randomly it will be clear, but then super loud on the listeners end. They accuse you of screaming. I upgraded all ethernet cables to Cat6 and have 1G service, so I ruled out internet as an issue. It is a hardware or firmware issue. I'm relegated to pulling out my Jabra 510 for calls on speaker. The handset works fine. Using a headset works great. Since the speaker was a huge part of having this desk phone.... I would not buy. Shame on Poly for sending a phone initially with outdated firmware that didn't work with Teams. They knew it wasn't ready for Teams, only Skype. Then to have bad basic functions? I am avoiding Poly forever. Feel free to respond Poly! LATEST REVIEW SEPTEMBER 1 2020 The latest firmware update showed up August 30th 2020 on the Teams admin site....had to go look to find it (polycom website still doesn't show it available). After this update this fixes all my issues in my prior review. I now have a directory with names, a speed dial and favorites with names. The User Interface is much improved and now the phone works like it should. I still don't see names on my voicemails yet...but it may be there. Only issue I have now is the hand free speaker gets nothing but complaints from people I call. I can't ever use it as they say I am too quiet and sound like i'm in a tin can. I have not docked stars for this. I think this may be my router and cabling, so i'm going to look into this and get back to you. Since they sell a non-handset version...i'm imagining it can't be this bad...has to be something wrong with my setup. I would recommend this phone now. Learning curve is a bit steep for some users. Phone does work and has good basic functionality now. I am glad there's a 7" screen...can't imagine much smaller (like the CCX400). I would recommend the larger screen. I wish it had a send-to-phone function in Teams. I can't seem to ever find this as a device inside teams. I think this is coming with BToE software updates...but we'll see if it ever shows up on my Teams app. PRIOR REVIEW MID-AUGUST 2020 Not really a usable phone for Microsoft Teams. Call history and Speed dial only shows #'s and no names or descriptions. Supposedly this is in process of being updated with a firmware release (Microsoft released in May...it is now June and nothing for the CCX500). You also can't see a call on your computer and pass it to your phone...kind of the whole point right? Shows up as a device some places, but not others. Can't pass audio from a teams' video chat to this phone...this really ends up being a really stupid $90 VOIP phone with no Caller ID (but with a fancy touchscreen you can use while you're looking at your computer to compare your contact name to the phone number in your recent history. DO NOT BUY THIS PHONE UNTIL THE FIRMWARE IS READY TO IMPLEMENT MICROSOFT "PEOPLE" SO YOU CAN SEE CALLER ID.

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*Product available on Desertcart Denmark*
*Store origin: DK*
*Last updated: 2026-01-27*