Key Performance Indicators (KPI): The 75 measures every manager needs to know (Financial Times Series)
Product ID: 19471093
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By identifying and describing the most powerful financial and non-financial KPIs, this book will make life easier for you by defining them, explaining how and when they should be used and providing a rich library of KPIs that have been proven to significantly improve performance. The book presents case examples to illustrate the selection and use of the KPIs and provides tools such as KPI selection templates and Key Performance Questions to help you apply the most appropriate KPIs effectively in your business. Review: Extremely useful by anyone in business and most consultants - Bernard, You are an angel for what you did with this book! It is exactly what we needed. The book is clearly explained, magnificently formatted, and for me, 1000% useful page after page! I love the sections, from financial things every MS Fin can quote in their sleep (but not the rest of us) to customer perspectives and sales and marketing KPIs (for those with marketing and advertising needs). So often, these are overlooked or ignored. Then it moves to operational and process and supply/waste mitigation (very useful for those of you planning on achieving the new ISO 9001:2015 certification) to Employee perspectives (important for OD practitioners and branding consultants) and finally to corporate and social responsibility and sustainability (so that you don't get accused of quoting the trendy "blah blah de jour" without facts to back up your claims. I hope Bernard will write a sequel with another 75 KPIs! Review: Practical set of KPI's for Operations Management - A wonderful set of KPI's to choose from, practical and clearly explained to setup and use. I have already started using 4 of the KPI's for my Asia Operations team. Many thanks Shawn -
| Best Sellers Rank | #559,870 in Books ( See Top 100 in Books ) #302 in Business Management (Books) #4,341 in Business & Investing Skills |
| Customer Reviews | 4.5 out of 5 stars 315 Reviews |
M**D
Extremely useful by anyone in business and most consultants
Bernard, You are an angel for what you did with this book! It is exactly what we needed. The book is clearly explained, magnificently formatted, and for me, 1000% useful page after page! I love the sections, from financial things every MS Fin can quote in their sleep (but not the rest of us) to customer perspectives and sales and marketing KPIs (for those with marketing and advertising needs). So often, these are overlooked or ignored. Then it moves to operational and process and supply/waste mitigation (very useful for those of you planning on achieving the new ISO 9001:2015 certification) to Employee perspectives (important for OD practitioners and branding consultants) and finally to corporate and social responsibility and sustainability (so that you don't get accused of quoting the trendy "blah blah de jour" without facts to back up your claims. I hope Bernard will write a sequel with another 75 KPIs!
S**I
Practical set of KPI's for Operations Management
A wonderful set of KPI's to choose from, practical and clearly explained to setup and use. I have already started using 4 of the KPI's for my Asia Operations team. Many thanks Shawn -
P**E
Well done
Well organized, highly useful, efficiently structured with just the info you need: definition of the KPI, how it’s gathered, any costs, simple formula for calculating it, industry averages, tips/tricks, references. Well done.
J**Y
Good book for identifying some key business indicator calculations and metrics.
Great book. Lots of good examples. I like how it was broken down into metrics by key functional areas. I also liked that they performed the sample calculations to indicate the indicator in practice.
J**.
Easy read
Very interesting information for anyone in leadership roles.
R**O
Vale la pena es muy bueno
Precisamente el libro que estábamos buscando lo encontramos nos sirvió para el propósito específico que necesitamos y trae la información que trae en el título
M**M
this is what i am loking fot
I would rating this book to 10 stars very helpful you I would advice all the business man should read this book, I like this product very much, how u calculate productivity attendees rate capacity, I would recommend this product to all my friends and my colleagues, exactly my expectation thanks seller and amazon
C**S
Great book! Makes the process of generating and interpreting ...
Great book! Makes the process of generating and interpreting data easy.
I**A
KPIs the 75 measures every mgr needs to know
Gran resumen, claro, rapido y efectivo, pero tambien es novedoso y realista para poner indicadores funcionales como los de recursos humanos, responsabilidad social, super recomendado !!
H**H
Very useful
Entrepreneur should Know the importance of each KPI. This book has explained clearly about each matrix. How to measure and why to measure the KPI. Easy to read. Publisher should Increase the font size.
D**N
Buy this book you will not be disappointed
Good book
I**I
Key Performance Indicators (Kpi): The 75 Measures Every Manager Needs to Know
Excelente!!
A**N
Short and usefull
Very useful to have at the back of your library
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