Complete Protect: One simple plan covers all eligible past & future Amazon Purchases

A+++!!! I didn’t know what to expect, this being my first claim after signing up for Complete Protect through Asurion several months ago. Needless to say, I couldn’t have been more impressed. The Asurion Complete Protect portal was easy to use, required basic information about the product in question and took maybe five minutes to complete. Once submitted, my claim was instantly approved and I was issued an Amazon e-gift card to apply to my account. I was able to immediately activate the code on Amazon and order the replacement part, which was actually a few dollars less than when I originally purchased it several months ago. This process could not have been any easier and was completely hassle free! Well worth the nominal monthly cost of the service! Great job!

I bought my ongoing protection plan about six months ago and had not used it for anything. About the same time, I purchased a small fountain for our front porch. A few weeks ago, the pump stopped working and I did everything I could think of to fix the pump, first check to see if the electrical outlet it had been plugged into still worked and it did. I then poured out all the water, added fresh water, then opened the pump to wash it out and remove any debris it had inside. There was none, and of course by now, the manufacturer's return date ended about four months ago. I was very nervous to submit a claim -- I was afraid I would get rejected, that I would have to pack up and return, or that I would be given 20 questions or more and provide mountains of paperwork to submit the claim. But it was surprisingly simple and easy, the person from Asurion was friendly and did her job incredibly well, my claim was created in their system in less than five minutes and I received a total refund minus the tax (turns out online retailer is not allowed to refund the tax because it was already paid to local and state governments. The cost of the fountain minus the tax was still about $165, which allowed me to upgrade to a much better water pump that had a higher output and also has something called "Burn Protection," ie overheating if the water level gets too low or if the pump gets plugged with debris. The total cost of the new pump was about $25 and has all kinds of amazing features as compared to the small fountain that didn't even have burn protection. I installed the new pump and it's working far better than the one that came with the fountain. Bottom line: I am so glad that I purchased the monthly protection plan from Asurion, and told my family how please I had it. They previously told me it was a waste of money and time because they wouldn't honor the claim. but they did, and I am so elated!

On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number. Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again. Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned. It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact. At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.

I had a great experience with Complete protect. I filed a claim with Asurion when my ice maker stopped working and expecting the process to be complicated, but it was actually very simple and quick. The claim was approved faster than I expected. They kept me informed at every step and made sure the replacement, repair, repayment process was smooth. What could have been a frustrating situation turned into a stress-free experience thanks to their excellent customer service. My issue was not repairable and they refunded my full purchase price quickly. I really appreciated how easy they made everything. I’m very satisfied with the support I received and would definitely recommend Asurion to anyone needing appliance protection or warranty service. They truly stand behind their coverage and take care of their customers. Complete protect is the reason I will buy on Amazon it protects many items under 1 monthly price.