Galanz GLR12TBEEFR Refrigerator, Dual Door Fridge, Adjustable Electrical Thermostat Control with Top Mount Freezer Compartment, Retro Blue, 12.0 Cu Ft (Red)

So far so good. It does take a bit to cool down but after about 4 hours it got cool and has stayed cool. Noise level is normal. Good value, so far. Looks great tol.. Will update in 3-6 months

I bought this for a friend as a birthday gift, as her old fridge had finally given up. At first she loved it-- so cute, just the right size for the kitchen. Well, within a few months, the problems started. It iced up. Really badly. She defrosted it (and you thought the days of having to defrost a fridge were long over!), and within a couple of months, it iced up again. And again. And again. I'm no appliance expert, but it's pretty clear the defrost timer was bad. Google says this is a known problem with these fridges. Galanz customer service was no help at all. She contacted them a number of times before they replied with something other than vague, bad-translation English, canned responses. They don't service their fridges, as it turns out-- only give a refund if you complain repeatedly. Fortunately, my friend is a determined woman, and she kept at them, sending photos, descriptions of the problem, and order receipts several times. At last they said they were putting a refund in the mail. After 6 weeks, no refund. She contacted them yet again, and they made a million excuses-- problem with the courier (courier? now the USPS is a courier, seriously?), unexpectedly long "processing times," blah blah blah. She finally got the refund but minus the sales tax. Yep. After contacting them a final time, they said they don't refund the sales tax. This can't be legal. Don't buy this pretty but really crappy fridge. The good reviews are from people who just got it. Check out the ones from people who've owned it for more than 5 minutes.

I've been using this fridge for just over a year now and I'm very happy with it overall. There's lots of space inside and the fridge shelves have a good selection of height options to accommodate all kinds of stuff. There has been no ice build up, but some stuff that gets pushed near the back of the fridge sometimes will start to freeze or develop frost. I wish the freezer had a second option for shelf positioning. The shelf can only go in the middle so I've had a few instances where I had to get creative with the layout of stuff inside. Once or twice I've had to repackage something because there was just barely not enough room to go in with the original packaging. The other thing I don't like is the bottom door shelf. It's tiny so you're limited with what you can store there and it's easily blocked from view by the shelves directly above it that extend farther out. It's pretty quiet as well. My dog's water fountain sits next to the fridge and I can clearly hear their water moving around more than I notice the fridge aside from the brief moment when the compressor kicks on. Most of the time the fridge is completely silent.

Watch the Amazon delivery persons very closely. They moved the fridge with the dolly in the back of the fridge and bent the motor pan very badly as the wheels don’t even touch the floor and the sides are dented in. A couple hoses were compressed (as in 3rd pic) and I had to gently move them so they wouldn’t be kinked. I think it’s too late to exchange as they took the boxes. Also make sure all the screws are in place, I‘m missing one. But! The fridge is super cute and works well. Like others say, the handles should be made of metal instead of plastic.

Our refrigerator broke. I tried to get this at Home Depot. It was a nightmare. They kept cancelling the delivery after promise after promise. Our food was spoiling, ice was dripping. Saw it on Amazon, they delivered it the next day.

I should know by now when a price is too good to be true there’s a reason. The red 12 cubic feet refrigerator did not work from the first hour and now is in the way, created a ton of extra work and is a major disappointment. The freezer part works but the bottom refrigerator section has never made it below 50 degrees. I should have listened to the other reviews. Now I have to wait over a week for this thing to be picked up. And I don’t get my money back until it’s picked up so I have no fridge and no money to buy a different fridge. UPDATE: So Amazon was good about helping me set up the return but this had to be picked up by a freight company and the pick up was very unsettling. The driver pickup person was first two hours early. Not a big deal. But then he was angry because of a small 3 inch drop from our doorway where this was supposed to be for him to pick up to the stoop just outside our door. Instead of using the dolly he just grabbed this fridge and dragged it down that little step down and then down another similar about 4 inches high and both concrete. The plug was not secured and I tried to tape it telling him multiple times the plug is dragging and please stop until I can secure it. I was preparing this when he showed up much earlier than scheduled. He said “I don’t give a f~€%” and finally put the fridge into the dolly and took it to the truck with the plug hanging the whole time. I was so upset I called Amazon immediately. This better not affect my refund. It’s bad enough this was such a huge disappointment and major inconvenience to have big fridge that doesn’t work taking up space. But now this and worrying about it arriving so I can get my money back. I will be calling the shipping company. Horrible experience. I will never order anything large from Amazon ever again.

Update after one year. Somehow, the freezer control got stuck on colder and it's been freezing to -20. I tried to unstick the control knob and was able to move it to a less cold setting but I heard something crack and fall. I hope it was ice, not the plastic control mechanism. Now I'm watching to see if it's still cooling/freezing and the knob has frozen again, in a lower setting. The refrigerator section seems to be cooling just fine and I may have figured out how to prevent the freezing and breaking of glass bottles in the lower part. I love the way this fridge looks. Wish it was easier to maintain it. I bought this refrigerator for it's retro design which fits nicely in my old home, and as a single person, I wanted to downsize to something rather small. I bought the 12 cubic feet model which is on the larger end of the Galanz retro refrigerators but much smaller than my old fridge. It looks great and is a perfect look in my kitchen. When I looked at other reviews I noticed a lot of dented doors upon delivery, but I hoped that I would be lucky and not get a dented one. Unfortunately, I was one of the unlucky people who got a dented door. It was then I found out that customer service is virtually non-existant with this company. They told me that I could send in a photo of the dent and ask for a partial refund which would be reviewed within 6-8 weeks and might or might not be approved. OK..... Now I am struggling with the temperature settings which, when set on #3, medium coldness, froze and broke a rootbeer bottle, on two separate occasions. filling the refrigerator with rootbeer. The first time was right after I got the fridge set up and I thought - oh well, better not put the soda bottles at the back of the fridge while I figure out the settings. But it happened again. The second time I cleaned all the rootbeer out of the fridge and washed all the shelves which had rootbeer splashed all over, and then the glass crisper cover shattered in the sink when I set it in with the other shelves. And this is where customer service really became scarce. You cannot just go the Galanz web site and buy a replacement shelf. You can't call the customer service line and order a replacement. My call was put in a queue on each of the times I tried to call, and when it was my turn in the queue, I got an automated message that they couldn't take my call right now. No one was manning their phones. I finally got ahold of someone, not sure how with all the calls I was making, who told me to filed a claim and request the replacement crisper cover. Heaven only knows how long it will take to process this claim but they did acknowledge receipt of my claim. So now I'm waiting, and while I wait for someone to process my claim and sent me a new crisper shelf, I have lost the use of that shelf, meaning I have much less room for food storage. I appreciate the attractive refrigerator and the appealing marketing for the Galanz retro line but it unconscioutionable to offer a product and not offer replacement parts. Really, shelves? Since their shelf shatters to easily, they should really make a replacement readily available. I hope their customer service improves. I've never dealt with such an infuriating company. I'm plannning to go to my hardware store to see if they can give me a sheet of tempered glass that can serve as a temporary cover/shelf for the crisper and I'm still working on getting the settings right and making sure I dont' get anymore frozen bottles. In summary, love the look of the fridge but wish common replacement parts like shelves, were obtainable!!!

I bought this fridge to replace my 15 yr old one when its compressor gave out. It's really nice fridge. Some initial observations: 1. Handles are plastic, not chrome. However I don't think it should be an issue as opening the door doesn't put a lot of pressure on them. I would prefer chrome but it wasn't a deal breaker for me. 2. There's no fan cooling the compressor on the back. My guess is it's because this is a narrower model 28 in vs. average 30 in. My old fridge had a fan but it was 30 in wide. 3. It is very quiet. 4. The freezer has a cold and colder temp adjustment. I set mine on cold and it was enough to keep food frozen. 5. Just to be on a safe sight I didn't plug it in for 24 hrs to allow coolant to set as I didn't know how it was stored in the warehouse or on the delivery truck (it should be stored upright). 6. The fridge uses R600 coolant as opposed to R134 freon. It is more environmentally friendly but it is flammable (freon is not). It looks like R600 is replacing freon though the 1st night I had nightmares about the fridge exploding. I used to keep a toaster oven on top of the old one, but will not on top of this one. The flammable coolant is the reason for 4 stars. 7. The instructions asked for removing a plastic film from a drain plug, but I think it applies to self defrosting models, not the manual defrosting one like this. I couldn't find a drain plug anywhere inside the fridge.