Symantec VIP Hardware Authenticator – OTP One Time Password Display Token - Two Factor Authentication - Time Based TOTP - Key Chain Size

I needed to replace a token from E*Trade. They no longer provide tokens and want you to use the app, but I prefer the added security of a separate token device. E*Trade still activates tokens, so I bought one of these and activated it. Works great.

Bought this to secure my accounts with 2FA using a rotating key that is separate from my phone in case my phone is the source of the compromise. Generally happy, but there is one thing I didn’t consider. Once the battery dies in this thing, there does not appear to be a way to replace it. So when that happens, i will lose access to my account unless I keep my original VIP registered as a backup. But that puts me back to square one. Only real option is the get locked out of the account once the battery dies and call the bank to regain access using my social and other identifying information. It is also just more convenient for logging into apps because it’s a bit annoying to have the VIP app open at the same time as a banking app.

I bought two of these in September 2023. It's now April 2024 and one of the Symantec One Time Password Display Token batteries is dead. There is no support on Symantec's web site for this and there is little information and none of it addresses the battery. Other searches show the battery should last about 8 years and that the battery is not replaceable. Amazon's customer service offers no help beyond the 30 day return policy. I searched other Amazon reviews and now I see others complaints about dead batteries. Look for or search dead battery reviews on this item. It may help you, it's too late for me.

Very easy to use; adds strong security to my accounts.

I replaced the software version installed on my phone with this hardware device. I prefer to be able to leave the device at home where it's hopefully less inclined to be lost or inaccessible if I lose or break the phone. The device works well. My only concern is that I will need to buy a replacement when the battery dies.

I purchased this Symantec OTP token key fob to use instead of the Symantec VIP app on my iPhone. This way my wife and I can share a single token generator for accessing our many OTP protected accounts online. Until more sites get with the 21st century and support OTP tokens generated by 1Password servers, this was the easiest way to have a shared OTP device. Examining the device, it appears that it should be possible to crack it open and replace the battery when the time comes. Also, "tested" the device on the symantec website and got a "working fine" response, so I will start converting our existing Symantec VIP dependent logins to use this keyfob instead of the iPhone app. I will update this review if I hit any snags.

works as advertised

Smaller screen than the one I got 5 years ago. hard to read the small type on the smaller screen. Weirdly, it is made for left-handed people - I am not. Erratic in the amount of time it displays the numbers needed for authentication - there is some sort of countdown bar but it is not consistent from one press to the next. Not user friendly. But, it does work...