---
product_id: 151848447
title: "The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets"
price: "249 kr"
currency: DKK
in_stock: true
reviews_count: 11
url: https://www.desertcart.dk/products/151848447-the-heart-of-hospitality-great-hotel-and-restaurant-leaders-share
store_origin: DK
region: Denmark
---

# The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

**Price:** 249 kr
**Availability:** ✅ In Stock

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- **What is this?** The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
- **How much does it cost?** 249 kr with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.dk](https://www.desertcart.dk/products/151848447-the-heart-of-hospitality-great-hotel-and-restaurant-leaders-share)

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## Description

The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets [Solomon, Micah, Humler, Herve] on desertcart.com. *FREE* shipping on qualifying offers. The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets

Review: Great tools applicable for any size business! - I own and manage a busy and growing spa and salon in Ann Arbor (Vis-a-Vis Spa and Salon, if you’re in the area). For me, I found The Heart of Hospitality to be one of the most useful business books I’ve read in some time. I think any business that has customers (and that’s pretty much all of us) will find it equally useful. Not to mention encouraging. It’s both fact-based and a real pick-me-up. What makes reading this book so great is, basically, two separate elements. First, the knowledge within it, which he’s gathered from a pretty incredible cast of hospitality leaders as well as his career and insights as a customer service practitioner and consultant. Second, it’s that he writes in a wonderfully personable way that makes you feel less like you’re reading another business guidebook and more like you are getting the chance to sit down with an expert and chat about hospitality over coffee. Though he explains models and theories, he always illustrates them with real-life experiences, many of them at some of the greatest customer-serving businesses in the U.S. (and, in a couple of cases, outside the US as well). As a single location spa owner from Ann Arbor, it’s very easy to think, “I could never get my business to function at the level of the Ritz Carlton or one of the other five star companies profiled in The Heart of Hospitality.” But that’s not at all the feeling I got from the book. I felt the author was gently yet firmly (and often, humorously) showing me and any reader that it can be done—and how to do it. While every reader and every situation are different, I doubt that anyone could read this book without thinking, “I could use this in my own business—and it would make a transformational difference.”
Review: The Heart of Hospitality captures the best of the best in the hospitality industry... - Having read several of Micah Solomon’s books, including Your Customer is the Star; High-Tech, High Touch Customer Service and Exceptional Service, Exceptional Profit, I looked forward to reading The Heart of Hospitality. Not surprisingly, The Heart of Hospitality captures the essence of the important steps that the best of the best in the hospitality industry take every day. As an Operations VP for a contract dining company, I always look for ways to make what we do less transactional and more focused on delighting and engaging our customers. In The Heart of Hospitality, Solomon provides ample real world examples of companies and people doing just that. Solomon shares insights from a vast range of interviews he has conducted with the who's who of the hospitality industry. Having now read The Heart of Hospitality, I am grateful for the material that is presented. The writing is inspiring and the anecdotes that are woven in to the lessons in each chapter are presented in an authentic (and often hilarious) way. This is a great book. Highly recommended.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #233,178 in Books ( See Top 100 in Books ) #32 in Hospitality, Travel & Tourism (Books) #39 in Customer Relations (Books) #527 in Business Management (Books) |
| Customer Reviews | 4.6 4.6 out of 5 stars (296) |
| Dimensions  | 6 x 0.55 x 9 inches |
| Edition  | Reprint |
| ISBN-10  | 1590794893 |
| ISBN-13  | 978-1590794890 |
| Item Weight  | 11.2 ounces |
| Language  | English |
| Print length  | 192 pages |
| Publication date  | April 9, 2019 |
| Publisher  | SelectBooks |

## Images

![The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets - Image 1](https://m.media-amazon.com/images/I/71B1EHwGAwL.jpg)
![The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets - Image 2](https://m.media-amazon.com/images/I/61hEgtm+1FL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Great tools applicable for any size business!
*by M***R on October 26, 2016*

I own and manage a busy and growing spa and salon in Ann Arbor (Vis-a-Vis Spa and Salon, if you’re in the area). For me, I found The Heart of Hospitality to be one of the most useful business books I’ve read in some time. I think any business that has customers (and that’s pretty much all of us) will find it equally useful. Not to mention encouraging. It’s both fact-based and a real pick-me-up. What makes reading this book so great is, basically, two separate elements. First, the knowledge within it, which he’s gathered from a pretty incredible cast of hospitality leaders as well as his career and insights as a customer service practitioner and consultant. Second, it’s that he writes in a wonderfully personable way that makes you feel less like you’re reading another business guidebook and more like you are getting the chance to sit down with an expert and chat about hospitality over coffee. Though he explains models and theories, he always illustrates them with real-life experiences, many of them at some of the greatest customer-serving businesses in the U.S. (and, in a couple of cases, outside the US as well). As a single location spa owner from Ann Arbor, it’s very easy to think, “I could never get my business to function at the level of the Ritz Carlton or one of the other five star companies profiled in The Heart of Hospitality.” But that’s not at all the feeling I got from the book. I felt the author was gently yet firmly (and often, humorously) showing me and any reader that it can be done—and how to do it. While every reader and every situation are different, I doubt that anyone could read this book without thinking, “I could use this in my own business—and it would make a transformational difference.”

### ⭐⭐⭐⭐⭐ The Heart of Hospitality captures the best of the best in the hospitality industry...
*by C***D on October 24, 2016*

Having read several of Micah Solomon’s books, including Your Customer is the Star; High-Tech, High Touch Customer Service and Exceptional Service, Exceptional Profit, I looked forward to reading The Heart of Hospitality. Not surprisingly, The Heart of Hospitality captures the essence of the important steps that the best of the best in the hospitality industry take every day. As an Operations VP for a contract dining company, I always look for ways to make what we do less transactional and more focused on delighting and engaging our customers. In The Heart of Hospitality, Solomon provides ample real world examples of companies and people doing just that. Solomon shares insights from a vast range of interviews he has conducted with the who's who of the hospitality industry. Having now read The Heart of Hospitality, I am grateful for the material that is presented. The writing is inspiring and the anecdotes that are woven in to the lessons in each chapter are presented in an authentic (and often hilarious) way. This is a great book. Highly recommended.

### ⭐⭐⭐⭐⭐ As a business owner, this is exactly the book I needed to read!
*by J***N on February 21, 2017*

I’m sitting at a top car dealership in Seattle as I write this. I’ve never been one to have my car serviced at the dealership, but after buying my car here, it just seemed right. I pay more, but for some reason, it doesn’t matter to me. And I found this to be a real mystery. Until today... I just finished reading Micah Solomon’s new book, The Heart of Hospitality. And now I know why I bring my car here. It’s because of how they anticipate my questions and needs. How they are using the BUBL method as I wait in the lounge. How they have hire the right people (probably using the WETCO formula. Love his acronyms) and train them to strive to say "yes.” (I could go on and on) Solomon’s book opened my eyes to these seeming “unscripted and effortless” actions and how they can be quantified and measured to ensure an amazing customer experience. And he does this in an easy to read and memorable way with stories, examples, clear strategies and easy to remember acronyms. I’m a business owner myself and have always known this is an extremely important aspect of running a business, but I, for the most part, try my hardest hope for the best. Now I have a clear strategy that I am really excited to implement. Can’t recommend this book high enough.

## Frequently Bought Together

- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
- Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
- Setting the Table: The Transforming Power of Hospitality in Business

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*Product available on Desertcart Denmark*
*Store origin: DK*
*Last updated: 2026-02-27*