Logitech WiLife Digital Video Security--Hidden Master System Camera

We bought this product as my in-laws live at an assisted living facility and were concerned with bruises and soreness that could not be explained. I ordered one of these units and when I received and put it together, I noticed the connection for the power cable on the clock to be very loose. We thought we'd try it anyway and found that the slightest movement or brushing against the power cable would disconnect the power to the click easily. After going to check on my in-laws and finding the power off on the unit regularly, with the power cable still attached, we drew the conclusion that our initial assessment was correct and sent the unit back for a replacement. We had the same problem with the replacement as well and sent it back for a refund. The unit does not operate well under low light, so I would recommend the IR light for support if you need it for low light / dark situations. When we sent the unit back as defective, we were disappointed with Amazon for holding back a portion and quoting their refund policy. We understand that in cases that related to a reason like, "I just didn't like it ..." why they would do that, but where we received two defective units, we just expected ...... perhaps I guess a bit to much, like doing the right thing. The unit was fairly easy to setup and connect, but had a very limited field of view. All in all, we were not happy with the product and hope they do further work on quality control in design and QC inspection before shipping.

I purchased the WiLife Digital Video Security system to nab "Goldilocks." The system was extremely easy to set up and install. I've attempted to activate the mobile alerts, but have not been successful. I need to read the directions in more detail. The video saves to an external hard drive that is hidden. The color and clarity of the video is excellent. The sensitivity to movement is amazing. The camera starts recording when faint shadows or reflective light passes through the recording area or when someone is standing at the door (behind the curtain). The system has other benefits as well. The kids don't know we have it. It has come in handy resolving sibling rivalries and who started what and how... ;o) also captured some interesting dance moves by the five year old when he was supposed to be eating his lunch. It's a great system that I highly recommend for any home or small office.

I bought this item due to Logitech having for the most part good quality products. However they have missed the mark on this. The camera is very easy to use and install, the motion detection is great since it doesn't record hours of no activity. The problem aside from having low visual quality, is junk. I was under the impression that this devise is wireless. It is not!! the camera has to be constantly plugged into the computer. Since I have a laptop it doesn't make any sense for me to keep moving the "hidden camera clock" the point is that its supposed to be hidden and left in one place. Its not very hidden when its moving all the time. Secondly, the clock broke the first week. After i unplugged the clock from the socket it froze, never to work again. Although the camera continued to work. Thirdly, the support website is really great, until you realize that non of the features work unless you pay an additional yearly fee. So the commend center is filled with nifty options that dont work. Fourthly, although it easy to override, the camera stops recording when the computer is in stand by mode. The problem is that its not good for the life of the computer to always be on.

I bought it as nanny cam. It was easy to install and use. However, it doesn't record sound which is important function to me as a nanny cam. When you set it to motion mode (only record when there is motion detected), it doesn't pick up fine motions. Therefore, I have to set it to continuous recording. I only bought one camera (because it's so expensive) and I set it up in the living room. Since it doesn't record sound, I can't tell what kind of tone she is using when she is interacting with my baby and I can't tell what the nanny is doing when she goes to the kitchen or my bedrooms. I returned the product mainly because it doesn't record sound. If you need a cam for Surveillance purple, sound recording might not be important. Yet, you can find a cheaper one for that purpose.

We are using the system for 2 months now, and it does what it promises to do. We have one spycam and one indoor camera which we use to monitor our babysitter when she watches our children. Installation on our PC and setup of the cameras was very easy, indeed plug-and-play. The video stream images is clear although not too sharp. but good enough to recognize people and see what they are doing. It also performs well in low light. In my opinion good enough for a system of this price. Watching live video images on the PC, setting up email or text message alerts, watching recorded images and watching live images on the internet is also quite easy to do. The only part that was more difficult to set up is to make it possible to see live images on the internet in real time ("direct mode" as Logitech calls it). For that to work you need to tinker with your firewall settings, which someone savvy enough with computers should be able to do though, with the firewall manual and help from the Logitech website. Also you need to install Microsoft Silverlight on the PC with which you want to see the cameras remotely over the internet (which can be a problem if you want to do this at your work: installation might not be allowed there). But if this doesn't work you can always use "relay mode" to watch the cameras over the internet, which means that the video stream will be 60 seconds delayed, and you can watch only 3 minutes at a time. Again good enough for me! Note that all cameras need to be plugged in in an electrical outlet, since the camera signals are transmitted via electricity cables. They don't have any wireless cameras (If Logitech ever would add wireless spy cameras for this system, then I would definitely buy one and rate this system 5 stars!). Also their spy cam can only be used once, if you have more of these clocks in your house obviously it will look suspicious. (May be Logitech can add other spy cameras to their lineup?) All in all this is a good and easy system to use, and it does what it promises to do. Highly recommended.

Poorly manufactured cameras, cheap material, money thrown down the drain. I bought this over a year ago, first I had problem with USB power line adapter didn't send signal then of sudden camera didn't turn on, found out it was the power outlet cord, I called Logitech tech support they've told me "we out of stock, you'll have to buy a universal one at RadioShack or Best Buy " meaning I have to spend no less than $20.00 but that's not the point here, it's the fact this things are made out of cheap material not even worth the $239.00 I paid for, not even worth $80 bucks!!! It kills me that spend that much money for a poorly manufactured cameras. plus customer services sux or maybe they pick who they can be nice to. Definitely will not buy from this company again.

I like this product. It doesn't depend on your network and it is easy to use---just plug in! However, the product end of plug is very looss and you have to find a perfect position to let it stable. I was having the trouble of finding the cameras (I bought 2)in the system. And I hated to call the customer services because it usually takes too long to wait and helpless. But this time, you can change your mind! The assistant was very nice and patient (that could explain why you always have to wait in line for a long time). He helped me to detect my problem step by step. And last, it turned out it was my new Norton Anti-virus Software to block the system...The ridiculous situation was the company didn't provide them instruciton of new software!! Anyway, I turned off Norton, and problem was solved. I like this product and system. You have to admit one thing that everytime you are trying to use or approach a technological product, it won't be easy for you to take on....So be patient and try to get some help with their available service center. You will be fine and enjoy the benefit and convinence that the technology could bring to you.

I had this for a good few months now. While it did work OK initially, it started to act up about two months ago, then completely quit some 3 weeks ago. I've been communicating with their customer service since but at the speed they are moving, nothing will happen for the next 5 years... While it worked, it was OK. The picture quality was acceptable, worse than my Panasonic but usable. Not very easy to install. Every time the computer reboots, the cameras go offline and do not restart automatically so it becomes useless if a storm turns your power off for even a few seconds. The remote viewing was alright, too. But you cannot pan or tilt the camera so you are limited to whatever field of view you start with. Overall, it seems I just wasted close to $1000 on this system and it definitely does not deliver as advertised. Sorry, Logitech, it's pure junk.